How Can Effortless Editorial Workflows Make Your Newsroom Faster and More Agile?
You have to deal with breaking news without a breaking backend infrastructure. A CMS technical glitch is like trying to file a story while coffee spills over your keyboard—chaotic and frustrating. Does this sound funny? It is the reality for many newsrooms stuck with a backend infrastructure lacking proper technical support.
Running a newsroom is about creating impactful stories and ensuring your content reaches the audience without interruptions, delays, or technical hurdles.
The lack of support from the CMS vendor can turn this mission-critical task into a daily struggle. If you have felt let down by your current CMS partner, this article is for you.
Break News Not Your System
A breaking news story is ready to go live, but a technical glitch stalls the publishing process. Your team scrambles to fix the issue, only to realize that your CMS vendor’s support team is unresponsive.
Now you are stuck, losing precious time—and possibly readers!
If this sounds familiar, you are not alone. Many newsrooms face operational hurdles because their CMS provider fails to provide the three key pillars of success:
Proper migration,
Full-time support
Operational efficiency.
You may have checked all the features, budget feasibility, learning curve, and integration add-ons. Still, you forgot to ensure the vendor provides an account manager dedicated to you and full-time support whenever needed. Right?
Make Headlines, Not Headaches
Every second counts in a newsroom where the pressure to publish is relentless. A dependable support system ensures your team is not left in the lurch during critical moments. How does that make a difference?
Around-the-clock availability ensures you are never alone in handling technical challenges.
Monitoring your system in real-time means bottlenecks are resolved before they disrupt your work.
A dedicated contact streamlines your communication, so solutions are personalized and quick.
At Quintype, we are not here to only fix problems after they appear—we are the kind of partner that handles issues before you even know they exist. Think of us as your newsroom’s backstage crew, keeping everything running smoothly so you can focus on your core tasks.
Why do newsrooms around the world trust us? We are the safety net that keeps them steady, ensuring their stories shine while tech troubles stay far behind. We provide their stories in the best way so that it always take the spotlight, not system glitches.
How do we pull this off? Let’s walk you through how our support works to keep your newsroom stress-free, even on those chaotic days.
Product and Feature Updates
Quintype's approach to informing and supporting clients directly impacts their daily operations. The dedicated release notes page is a prime example. By hosting updates on Quintype’s Release Notes, clients have a centralized hub to stay informed about the latest features and enhancements.
Regular email updates are an accessible way to keep clients informed without them needing to search for updates actively. For instance, when Quintype rolls out a feature to enhance mobile performance, an email announcement immediately informs a digital publishing manager.
This allows the newsroom person to implement the feature, improving user experience on their platform in real-time. By bridging the gap between product evolution and client awareness, Quintype enables faster adoption of tools to improve operational efficiency.
Think of a newsroom editor discovering a new automation feature through our comprehensive release notes. This transparency allows them to proactively plan their workflows, ensuring minimal disruption while leveraging the platform’s improvements.
Beyond Alerts and Awareness
Quintype’s commitment to hands-on support ensures fast update implementation. Trying out new features shouldn’t feel like an experiment gone wrong. We ensure everything works smoothly from the start so you save time and avoid headaches.
A small regional news team is trying to tweak a feature, but it feels like solving a puzzle with missing pieces. Our support engineers are the Scooby-Doo’s gang here, solving the mystery and pulling them out just in time to keep the news flowing.
24*7 Quick Support System
Another cornerstone of the support strategy is addressing client queries and providing ongoing assistance. When a client has doubts about a new feature, the ability to connect with the Quintype support team ensures that those concerns are quickly resolved.
Every feature we roll out and every update we make is designed to help the client, not just sound impressive. We strive to build a partnership our clients can count on and feel like teammates.
Recall the viral video that had your servers gasping for air while your audience waited. With us, your stories soar to millions without your platform flinching—no crashes, no drama.
Understanding Industry Quirks
It has been almost half a decade since we have successfully served the global media industry. Our tech and support system adopted the industry's best practices to help our clients get the most out of every feature, delivering real value every step of the way.
Understanding Industry Quirks
It has been almost half a decade since we have successfully served the global media industry. Our tech and support system adopted the industry's best practices to help our clients get the most out of every feature, delivering real value every step of the way.
Not Just Careful but Successful Migration History
Switching CMS platforms is often perceived as a risk. Concerns about losing valuable data or halting operations during the transition can deter even the most frustrated teams. That is why we have reimagined migration as a secure and uninterrupted journey that preserves your newsroom’s history while setting you up for future success.
Migration Feasibility Test
We conduct a migration feasibility test when a newsroom transitions from a CMS to a Quintype CMS. This ensures that we can conduct the migration process smoothly, efficiently, and disruptions-free. It ensures
Content Compatibility: Ensures all content, including formatting, links, and media, transfers without loss or corruption.
Workflow Continuity: The new CMS supports existing workflows for a seamless transition.
Traffic Preservation: Safeguards SEO, URL structures, and performance to maintain audience traffic during migration.
Time and Resource Optimization: Identifies risks early to save time and allocate resources effectively.
Our migration process offers a smooth transition with minimal disruption to operations and audience engagement.
Continuity of your publishing schedule, so no story is delayed.
Meticulous data handling to ensure your articles, metadata, and archives remain intact.
Rigorous testing in a safe environment before the switch, so there are no surprises.
Deccan Herald migrated over 2 million stories to Quintype’s platform seamlessly and efficiently without any dip in website traffic. Most of their URLs now achieve a 'Good' rating in Google’s Core Web Vitals. A responsive help desk that can troubleshoot and resolve such issues prevents disruptions in publishing schedules.
Scaling and Performance Optimization
A CMS should go beyond being a tool and act as a catalyst for your newsroom’s growth and efficiency. The right platform doesn’t just adapt to your needs—it anticipates them.
The CMS must scale to handle the load as the newsroom grows or traffic surges during breaking news. In such scenarios, Newsrooms expect support in optimizing performance and recommending best practices to maintain speed and reliability under high-traffic conditions.
With Quintype's scalable infrastructure, your content reaches audiences smoothly, even during peak traffic. Our user-friendly platform, backed by expert support, ensures your team works without frustration, focusing on impactful storytelling.
We tailor workflows to match your editorial processes, streamlining collaboration and approvals. Plus, built-in insights, supported by our team, can help you analyze your performance and refine strategies quickly—no extra tools needed.
We handled 8X more traffic on election day without a single technical glitch, making sure our clients dealt with the maximum number of traffic without any issues.
Onboarding and Initial Setup
Quintype team goes beyond just offering the products—we ensure a seamless onboarding experience tailored to your newsroom’s needs. Our support system includes comprehensive assistance during initial integration to align the platform perfectly with your workflows.
From data migration and user account setup to custom configurations like automated publishing or template design, our team ensures precision in every step to minimize downtime and errors.
Dedicated Account Manager
We assign each client a dedicated account manager to make the transition even smoother. This expert stays with you after the migration, guiding your team through the system's features and technicalities until you are entirely comfortable with it.
Our support team is always just a ping away, ready to quickly help you with any issues. We will assist you whether it’s a quick fix or something more significant.
Brian Johnson, CEO and founder of Soulivity, once said, “The People at Quintype are of integrity and Quality. They are sincere and ready to provide support when you want to make a significant change in presenting your content to the world. We understand the worries of a newsroom while shifting into a new backend tech, especially the soul of the newsroom, CMS. This is a token of appreciation that we stand for the client with the best onboarding support.
Security and Compliance Assistance
We understand that newsrooms need more than robust platforms—they need fortress-level security to protect their operations and audience’s trust. Security breaches can happen anytime, often when you least expect them.
Data Breaches: A Nightmare Avoided
Imagine waking up to find your newsroom’s database exposed, with sensitive stories or user data at risk. It’s every editor’s worst fear. At Quintype, we don’t let it come to that. With proactive monitoring and instant updates, we patch vulnerabilities before they can be exploited. Our platform is GDPR-compliant, so your data stays protected, and your newsroom stays on the right side of global regulations.
DDoS Attacks: Breaking News Without Breaking Down
Imagine your most prominent story of the year breaking, and your traffic is surging. Then, a Distributed Denial-of-Service (DDoS) attack strikes, leaving your audience staring at error screens—not with Quintype. With our advanced security measures, we stop DDoS threats in their tracks, keeping your stories live and your audience informed.
Unauthorized Access: Stopping Intruders at the Gate
Imagine the chaos if someone unauthorized accessed your CMS and altered your published content. Quintype makes sure that’s not even a possibility. With strong user authentication, including multi-factor authentication (MFA), we lock down your platform so only your team has access.
Compliance: Always a Step Ahead
Keeping up with changing data protection laws like GDPR or CCPA can feel like chasing a moving target. Our engineers ensure your platform is always compliant, so you don’t have to worry about the legal fine print. We take care of the backend so you can focus on what matters—telling great stories.
With increasing concerns about data security, newsrooms rely on the CMS provider to help ensure the platform complies with the latest regulations, such as GDPR. If a potential vulnerability is identified, proactive communication and patches are essential to safeguarding systems and maintaining audience trust.
Real-Time Assistance When You Need It
We believe that support starts with being available when it matters most. Whether through chat, calls, or email, our responsive support system ensures quick resolutions to your issues. From urgent concerns to simple questions, our team is always just a message away, ready to assist and keep your operations running smoothly.
Resources at Your Fingertips
We believe in empowering your team with knowledge. Our extensive library includes blogs, ebooks, how-to guides, and detailed help documentation to address every query. If you can’t find the answer, don’t worry—our team is always available to provide clarity and solutions for your newsroom’s needs.
Support from the Entire Team
At Quintype, every member of our brand is dedicated to your success. Whether you contact a developer, account manager, or customer success team, you will find someone ready to resolve your doubts or issues. It’s not just a support team—it’s a whole company working together to ensure you thrive.
Continuous Innovation for Your Success
The media industry evolves rapidly, and so do we. Our platform undergoes continuous research and development to keep you ahead of the competition. From adopting cutting-edge technologies to enhancing existing features, we ensure your newsroom remains innovative, efficient, and ready for what’s next.
Quintype helped us reduce costs. Cutting the price is essential for a publisher with thousands of data in the system, and Quintype enabled us to do so. It is important to mention their 24/7 support.
The team is highly responsive when we raise an issue and quickly resolves it. Our last CMS provider may take a week or two to resolve issues, but Quintype resolves them in a day. Andy Meyers, CEO of HealthDay, remembered Quintype's support in their success.
We Support Your Visions
We are here to tackle the tricky stuff—seamless migration, iron-clad support, or optimizing your operations—so your team can focus on creating the stories that matter. With us by your side, you will move past the roadblocks and build a newsroom that’s not just functional but thriving.
Let us help you overcome the hurdles of support, migration, and operations to build a thriving newsroom. Schedule a demo now, Together, we can turn your vision into reality.